Frequently Asked Questions

Please see the answers to the common questions below before reaching out to support: archon@herotrainer.io

The Basics

How does Hero Trainer work?
  • Sync your steps with Apple Health, Google Fit, or Fitbit. 
  • Earn 1 Aura for 1,000 steps.
  • Trade Aura for gift cards for games, fitness classes, and even swag.
How many steps equal 1 Aura?
  • 1,000 steps = 1 Aura  
How do I earn Aura?
  • Walking/Running.
  • Follow social media.
  • Referring friends.
  • Watching optional ads by clicking the "Check-in" button.
How much Aura can I earn in a day?
  • The amount of Aura you can earn from walking is tied to your Daily Step Limit.
  • Your Daily Step Limit starts at 3,000, but can increase to 20,000 steps as you level up.
  • You level up by completing quests. 
  • You can earn up to the Daily Step Limit + Bonus Aura from (referring friends, checking-in, or following us on social media)
How do I redeem rewards?
  • Earn Aura from walking. 
  • Go to the market. 
  • Find a reward you want. 
  • Click the “redeem” button at the bottom of the page. 
  • You will receive an email with your reward code to enter in your game. 
  • Follow the instructions for the game.

Hero Trainer Premium

What are the benefits of Premium?
  • Get Aura for ANY exercise. Get your Max Daily Aura & Steps in 60 minutes. 
What are the different tiers of Premium?
  • There are two different tiers: Gym Hero and Anywhere Hero
  • Both subscriptions get you your Max Daily Aura and Steps
  • The difference is that Gym Hero requires you to check-in to a gym, while Anywhere Hero lets you workout anywhere. 
  • Anywhere Hero lets works well for exercises at home or activities that are not tracked with the free version like cycling or rollerblading.
How do I upgrade to Premium?
  • Click on the fist icon
  • Select Gym Hero or Anywhere Hero
How does Gym Hero work?
  • Click on the fist icon
  • Select the gym you are at
  • Click continue
  • A 60 minute timer will start. Earn your Max Daily Aura & Steps incrementally until the time is up.
Why is my gym not showing up?
  • Hero Trainer relies on Google Maps to show your gym. If it does not show up on Google Maps, it most likely will not show up on Hero Trainer.
  • For this reason, local or apartment gyms may not show up.
How does Anywhere Hero work?
  • Click on the fist icon
  • Click start workout
  • Click continue
  • A 60 minute timer will start. Earn your Max Daily Aura & Steps incrementally until the time is up.
Will this count towards my guild steps, rune chests, quests, and exp?
  • Yes.
How much does it cost? Is there a special?
  • We are running a 50% OFF forever, meaning you’ll keep the same low rate forever.
  • ̶$̶1̶1̶.̶9̶9̶ $5.99 for the Gym Hero Subscription.
  • ̶$̶1̶5̶.̶9̶9̶ $7.99 for the Anywhere Hero Subscription.
  • The launch rate will expire 01/31/2022

Who should get premium?
  • People who want their other forms of exercise to count towards game gift cards.
  • People who struggle to meet their daily steps (because they are doing other workouts)
  • People who want to workout from the gym or at home.

Step Tracking

How does Hero Trainer track steps?
  • Hero Trainer requires Apple Health, Google Fit, or Fitbit apps to be installed. 
  • Hero Trainer syncs with the steps in those apps. 
  • A watch is NOT required to use Hero Trainer.
  • As long as the steps are tracked on one of those apps above, it will synced into Hero Trainer.
Why do my steps stop tracking at 3,000?
  • It is a daily limit set by the app. You can increase it by walking each day and completing quests. 
How do I increase my daily step limit?
  • By leveling up from walking. Your daily max steps will increase at level 5, 10, 20, 30, 40, 50, 60, and 70. 
  • Your daily step limit can increase up to 20K steps! 
Does Hero Trainer work in the background?
  • Not directly. If Apple Health, Google Fit, or Fitbit shows the steps on their respective apps, you can sync it to Hero Trainer.
  • For the steps to count, you still must open the Hero Trainer app once a day.

Does Hero Trainer work with wearables?
  • Yes, but only with wearables that update Apple Health or Google Fit or Fitbit. 
  • We are working on adding Samsung & Garmin as well. 

Troubleshooting

Why are my steps not tracking?
  • Hero Trainer requires Apple Health, Google Fit, or Fitbit to be installed. 
  • Please check one of those apps are installed and linked to Hero Trainer.
  • If you are switching to between third party fitness trackers, it can take up to 24 hours for the changes to occur. 
  • You must open Hero Trainer after you have walked for the steps to transfer.  
Why are my steps not tracking with Google Fit?
  • Google Fit must be turned on in Hero Trainer in the "Settings" screen in the app
  • The permissions in device's setting screen must turned on. Note this is different than the in-app permissions. 
  • You must use the same Google Fit account that is paired with Hero Trainer. For example, if you are logged into Google Fit with a different account than the one that is paired with Hero Trainer, your steps will not track. 
Why are my steps not tracking with Fitbit?
  • Fitbit must be turned on in Hero Trainer in the "Settings" screen in the app
  • You must have installed and logged into Fitbit app.
  • The permissions in device's setting screen must turned on. Note this is different than the in-app permissions. 
  • You must use the same fitbit Account that is paired with Hero Trainer. For example, if you are logged into Fitbit with a different account than the one that is paired with Hero Trainer, your steps will not track. 
How do I report a bug?
  • Open the Hero Trainer app
  • Click on the gear icon located in the bottom right of the navigation bar
  • Click on Help
  • Click Report a Bug
Who do I email if I cannot login?
  • Please send an email to archon@herotrainer.io

Runes & Heroes

What are Runic Chests & Runes?
  • Runic chests contain runes.
  • Runes are used to upgrade your Hero's outfit.
How do I get runes?
  • Every 3,000 steps you walk in the same day, you’ll earn a runic chest. 
  • Open it by clicking on the blue icon on the chest in notifications.
How do I use runes?
  • Use the runes to level up a Hero in the profile screen. 
  • Click on your Hero 
  • Click on the “Up” arrow in the top right hand corner of the Hero’s profile picture 
  • Upgrade your hero
What does upgrading the Hero do?
  • As of now, it only visually changes the Hero.
  • In the future, it will impact the Aura you can earn.

Guilds

What is a guild?
  • A guild is a group of users on Hero Trainer. 
  • Users can chat with each other in the app.
What are the benefits for joining a guild?
  • The ability to win up to 600 Aura each season, based on the total number of steps your guild walks. 
  • You will also be able to chat with users.
How do I find a guild to join?
  • Check out the guild recruitment thread on r/herotrainerapp on reddit.

Feature Design & Business Model

Why do you have a step limit?
  • It is to prevent user fraud, gradually increase challenges to the user and promote consistent exercise, and also keep the company afloat for more than 1 month. 
If you're giving this away for free, how do you make money?
  • Hero Trainer makes money through affiliate marketing and advertising. In the short-term, Hero Trainer is unprofitable because it purchases rewards for users. 
  • As Hero Trainer grows and partners with large game companies, it will become self-sustaining and profitable. 
Do you sell my data?
  • No. Your data is not sold. 
  • It is only used for verification and fraud prevention. 

Next Features & Plans

When will you add Samsung & Garmin Integration?
  • We will be releasing Garming shortly, but Samsung has closed off their partnerships with companies for time being. 
  • We have been checking-in with them for the past 6 months. Eagerly awaiting them to open up their program. 
Will you add other exercises?
  • Yes. It is planned for the upcoming months for every exercise. 
  • It will be a premium monthly subscription feature.

INFORMATION

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