Frequently Asked Questions

Please see the answers to the common questions below before reaching out to support: archon@herotrainer.io

The Basics

How does Hero Trainer work?

Sync your steps with Apple Health, Google Fit, or Fitbit.
Earn 1 Aura for 1,000 steps.
Trade Aura for gift cards for games, fitness classes, and even swag.

How many steps equal 1 Aura?

1,000 steps = 1 Aura

How do I earn Aura?

Walking/Running.
Follow social media.
Referring friends.
Watching optional ads by clicking the "Check-in" button.

How much Aura can I earn in a day?

The amount of Aura you can earn from walking is tied to your Daily Step Limit.
Your Daily Step Limit starts at 3,000, but can increase to 20,000 steps as you level up.
You level up by completing quests.
You can earn up to the Daily Step Limit + Bonus Aura from (referring friends, checking-in, or following us on social media)

How do I redeem rewards?

Earn Aura from walking.
Go to the market.
Find a reward you want.
Click the “redeem” button at the bottom of the page.
You will receive an email with your reward code to enter in your game.
Follow the instructions for the game.

Hero Trainer Premium

What are the benefits of Premium?

Get Aura for ANY exercise. Get your Max Daily Aura & Steps in 60 minutes.

What are the different tiers of Premium?

There are two different tiers: Gym Hero and Anywhere Hero
Both subscriptions get you your Max Daily Aura and Steps
The difference is that Gym Hero requires you to check-in to a gym, while Anywhere Hero lets you workout anywhere.
Anywhere Hero lets works well for exercises at home or activities that are not tracked with the free version like cycling or rollerblading.

How do I upgrade to Premium?

Click on the fist icon
Select Gym Hero or Anywhere Hero

How does Gym Hero work?

Click on the fist icon
Select the gym you are at
Click continue
A 60 minute timer will start. Earn your Max Daily Aura & Steps incrementally until the time is up.

Why is my gym not showing up?

Hero Trainer relies on Google Maps to show your gym. If it does not show up on Google Maps, it most likely will not show up on Hero Trainer.
For this reason, local or apartment gyms may not show up.

How does Anywhere Hero work?

Click on the fist icon
Click start workout
Click continue
A 60 minute timer will start. Earn your Max Daily Aura & Steps incrementally until the time is up.

Will this count towards my guild steps, rune chests, quests, and exp?

Yes.

How much does it cost? Is there a special?

We are running a 50% OFF forever, meaning you’ll keep the same low rate forever.
̶$̶1̶1̶.̶9̶9̶ $5.99 for the Gym Hero Subscription.
̶$̶1̶5̶.̶9̶9̶ $7.99 for the Anywhere Hero Subscription.
The launch rate will expire 01/31/2022

Who should get premium?

People who want their other forms of exercise to count towards game gift cards.
People who struggle to meet their daily steps (because they are doing other workouts)
People who want to workout from the gym or at home.

Step Tracking

How does Hero Trainer track steps?

Hero Trainer requires Apple Health, Google Fit, or Fitbit apps to be installed.
Hero Trainer syncs with the steps in those apps.
A watch is NOT required to use Hero Trainer.
As long as the steps are tracked on one of those apps above, it will synced into Hero Trainer.

Why do my steps stop tracking at 3,000?

It is a daily limit set by the app. You can increase it by walking each day and completing quests.

How do I increase my daily step limit?

By leveling up from walking. Your daily max steps will increase at level 5, 10, 20, 30, 40, 50, 60, and 70.
Your daily step limit can increase up to 20K steps!

Does Hero Trainer work in the background?

Not directly. If Apple Health, Google Fit, or Fitbit shows the steps on their respective apps, you can sync it to Hero Trainer.
For the steps to count, you still must open the Hero Trainer app once a day.

Does Hero Trainer work with wearables?

Yes, but only with wearables that update Apple Health or Google Fit or Fitbit.
We are working on adding Samsung & Garmin as well.

Troubleshooting

Why are my steps not tracking?

Hero Trainer requires Apple Health, Google Fit, or Fitbit to be installed.
Please check one of those apps are installed and linked to Hero Trainer.
If you are switching to between third party fitness trackers, it can take up to 24 hours for the changes to occur.
You must open Hero Trainer after you have walked for the steps to transfer.

Why are my steps not tracking with Google Fit?

Google Fit must be turned on in Hero Trainer in the "Settings" screen in the app
The permissions in device's setting screen must turned on. Note this is different than the in-app permissions.
You must use the same Google Fit account that is paired with Hero Trainer. For example, if you are logged into Google Fit with a different account than the one that is paired with Hero Trainer, your steps will not track.

Why are my steps not tracking with Fitbit?

Fitbit must be turned on in Hero Trainer in the "Settings" screen in the app
You must have installed and logged into Fitbit app.
The permissions in device's setting screen must turned on. Note this is different than the in-app permissions.
You must use the same fitbit Account that is paired with Hero Trainer. For example, if you are logged into Fitbit with a different account than the one that is paired with Hero Trainer, your steps will not track.

How do I report a bug?

Open the Hero Trainer app
Click on the gear icon located in the bottom right of the navigation bar
Click on Help
Click Report a Bug

Who do I email if I cannot login?

Please send an email to archon@herotrainer.io

Runes & Heroes

What are Runic Chests & Runes?

Runic chests contain runes.
Runes are used to upgrade your Hero's outfit.

How do I get runes?

Every 3,000 steps you walk in the same day, you’ll earn a runic chest.
Open it by clicking on the blue icon on the chest in notifications.

How do I use runes?

Use the runes to level up a Hero in the profile screen.
Click on your Hero
Click on the “Up” arrow in the top right hand corner of the Hero’s profile picture
Upgrade your hero

What does upgrading the Hero do?

As of now, it only visually changes the Hero.
In the future, it will impact the Aura you can earn.

Guilds

What is a guild?

A guild is a group of users on Hero Trainer.
Users can chat with each other in the app.

What are the benefits for joining a guild?

The ability to win up to 600 Aura each season, based on the total number of steps your guild walks.
You will also be able to chat with users.

How do I find a guild to join?

Check out the guild recruitment thread on r/herotrainerapp on reddit.

Feature Design & Business Model

Why do you have a step limit?

It is to prevent user fraud, gradually increase challenges to the user and promote consistent exercise, and also keep the company afloat for more than 1 month.

If you're giving this away for free, how do you make money?

Hero Trainer makes money through affiliate marketing and advertising. In the short-term, Hero Trainer is unprofitable because it purchases rewards for users.
As Hero Trainer grows and partners with large game companies, it will become self-sustaining and profitable.

Do you sell my data?

No. Your data is not sold.
It is only used for verification and fraud prevention.

Next Features & Plans

When will you add Samsung & Garmin Integration?

We will be releasing Garming shortly, but Samsung has closed off their partnerships with companies for time being.
We have been checking-in with them for the past 6 months. Eagerly awaiting them to open up their program.

Will you add other exercises?

Yes. It is planned for the upcoming months for every exercise.
It will be a premium monthly subscription feature.